I was suffering, my co-workers and customers were suffering… right up to the moment when I came to the conclusion that regulations are needed for every sneeze. Work with regulations immediately becomes easier.
The customers don’t know the process – explain them!
When coming for a website design, the customer usually thinks that it’s a picture. Here he will stick task and money into one hole, and a ready-made design will come out of the other. No, no, and no again. Making a design from scratch is often a long time and requires collaboration.
I send my customers our article ‘WEBSITE UX, UI DESIGN PROCESS: ALL STEPS WITH DETAILS’. It saves a lot of time!
Some regulations save lives even on such simple services as “creatives for advertising” or “banners for the website”.
What to include in a good regulation
- A list of actions by items that are performed in any case. Their short description and cost (the latter – if the service is simple).
- Options for actions and additional marks on optional actions.
- Examples of the result for each action (link). This will convince the customer that you understand what you are doing, and not selling “air”. An example of “air” is the development of a technical specification included in the project, which no one sees later.
- Approximate estimate of the performance of the action in hours.
- Payment procedure. For example, 30% when signing the contract, 20% after completing stage 1.20% after stage 2.30% upon delivery of the work.
- Documents required for work. For me, most often, this is a framework agreement, which describes all the services provided + applications detailing the service. When the customer signs the “framework” – I can already get to work.
- A simplified checklist of regulations in which you can put down marks as the project progresses.
- The practice of interaction with the client. Conditionally: call once a week on Monday from 16 to 17, the rest of the time – I answer during the day by e-mail. The project is being conducted in Bitrix 24, the statuses are updated once a day.
The regulations protect everyone: the customers know what they will receive and are ready for it, you sleep peacefully without waiting for a call at 5 in the morning.
Value your time, value the customer’s time, and then you will receive more projects. And you will not forget about important tasks and see only positive feedback.
Having introduced regulations into my life, I simplified interaction 5-10 times, and now I devote almost 90% of my time to paid work – when earlier, in places, I spent up to 80% on tell-explain-show-finish.
Be proactive and productive!